We Love Our Customers!

See What They Have to Say About John Owens Services, Inc.

If you are looking for a professional to help with a clogged sewer line or faulty radiant heating, you’ve come to the right place. John Owens Services, Inc. is San Rafael’s leading resource for all things plumbing, heating, and air conditioning. Our customers always come first. Since 1986, we’ve always strived to do our job with their best interests in mind. It’s no wonder our company has become synonymous to prompt, high-quality service throughout Marin and Sonoma counties. Just take a look at our latest reviews and testimonials—our customers say it best!

  • A great company with great customer service
    Awesome water heater repair! I'd like to highly recommend John Owens Services! I called early this afternoon with a concern about my water heater and they came right out. Duane was able to repair it, got everything fixed for a very reasonable price while explaining before he started the work of the worst-case scenario's. After he left I didn't know that the water heater could make noise while it gets the air out and I called them back concerned. He came right back out checked everything and told me that it was just the air bubbles.  He also told me as well as the lady from the company if I have any concerns please don't hesitate to call. A great company with great customer service, both out on the job site and back in the office!

    - Felicia S.

  • I was not disappointed in their services
    One of our two central air conditioners, an older model, was not as cool as the other. So I asked a contractor friend and he recommended John Owens Services saying that it was well established and had a good reputation. One of the technicians, Temo Keit, came over and I was surprised at how knowledgeable and competent he was. He went through and serviced the unit and it ran like new. I highly recommend John Owens Services. I was not disappointed in their services and expect you will not be disappointed either.

    - Maurice L.

  • Within 10-15 minutes Tim had us back up and running
    Called yesterday about our water pressure and they immediately dispatched Tim to suss out the situation. Within 30 minutes Tim was at our house and figuring out what the issue was with our 25 psi water pressure. Within 10-15 minutes Tim had us back up and running with 75 psi water pressure! We then moved to our radiant in-floor heating and within 35 minutes had that system all balanced out! Tim and John Owens Plumbing, thank you because it really sucks taking a shower that is a trickle!! You all rock!!

    - Red W.

  • Always reliable, professional, and fair

    John Owens Services is always reliable, professional, and fair. We've used them for years to maintain our on-demand hot water heaters and their service has been flawless. Highly recommended!

    - Leyla H.

  • So helpful in getting our hot water heater replaced
    Mike was so helpful in getting our hot water heater replaced. He at first spent all day trying to save us $ by fixing it. When that didn't work he came back the next day with a replacement. They didn't charge me for parts and a whole day of labor when he tried to fix it. He was there exactly when he said he would be and very polite and competent. Highly recommend their service. I need to get them back to service my furnace every year.

    - Valerie L.

  • This will be our go-to company in the future

    Outstanding service. Chris arrived and diagnosed our heating issues in minutes, unlike another company we had used. Professional all the way. This will be our go-to company in the future for any heating and or A/C issues. A big thanks.

    - Rick P.

  • Didn't try to up-sell me on anything and was very forthcoming
    My technician, Chris Burke, was prompt, professional and very informative. He showed me pictures and walked me through everything he found during the furnace and AC service. He didn't try to up-sell me on anything and was very forthcoming about the condition of our equipment. I would definitely recommend John Owens Services to a friend!

    - Jennifer S.

  • So pleased with the honest assessment and answers we received

    After collecting multiple opinions and estimates for a replacement of a 20-year-old furnace and adding an aircon.unit we were so pleased with the honest assessment and answers we received to our questions about safety, noise, efficiency, and sizing. The installation went smoothly and the site was kept very clean. Finally, once installed, the permits and inspection coordinator worked with my challenging schedule to find a good date, but when the county changed the time to coincide with an appointment I couldn't miss, she reassured me that she could handle the inspection at my home without me and so she did. Great experience all around and when it is time to replace our second unit we will be giving them a call.

    - Callie R.

  • From now on John Owen Services is the only HVAC company I'll work with
    An excellent experience replacing the A/C unit and furnace at my rental property. The company I've used for twenty years that installed the old equipment and maintained it annually gave me a bid that was very high. I did some research, asked around and John Owen came highly recommended - now I understand why. Everyone in his office was friendly, helpful and super-understanding about coordinating the work with the tenants. They handled everything including the scheduling of the systems test and permit inspections. I have learned that going with the long-established, Marin family dynasty companies can mean hyper-inflated pricing, at least in my case it almost did. Instead, John Owen installed the same exact equipment that the other company proposed at a price that was SIGNIFICANTLY (bold and underlined) better. Heating and cooling equipment that's not working is a real hassle, but I strongly urge you not to panic and go with the first bid you get from a big name company, and at very least get a second opinion from John Owen. I am walking away from two pre-paid annual maintenance plans with the other guys, from now on John Owen Services is the only HVAC company I'll work with. Great people, great communication, great workmanship, great pricing.

    - Kentfield D.

  • Dedicated to seeing my job completed to the highest standard
    John Owens services recently serviced and repaired my home's entire HVAC system, and I couldn't be happier with the experience, start to finish. When my unit went out they were able to quickly schedule a technician who was prompt, knowledgeable, and courteous. He explained the recommended repairs, and he provided images of my system that he used to clearly explain what was occurring with my unit. The price was more than reasonable, and the service was more than top-notch. The work took two days, and John himself worked together with the technician the second day. He was dedicated to seeing my job completed to the highest standard. Good communication, service, and value. I would highly recommend John and his team for any job.

    - Lila B.

  • Overall very happy and satisfied with their services

    I recently had John Owens services out to my home to replace my old furnace and also my 23-year-old leaking water heater. I really had a great experience all around with the company. From they're friendly office staff to their knowledgeable service techs and installers. Overall very happy and satisfied with their services. The bid I received was very reasonable and competitive with the other companies in Marin. The installers did a great job installing a new high-efficiency furnace in my home. With a newborn baby in the house. I wanted to make sure my furnace and water heater we're going to be safe to operate for many years to come without having constant breakdowns.

    - Chris B.

  • Prompt, courteous, and informative

    My home air conditioner gave out late yesterday afternoon and as of 11:30 this morning, I am now cool as a cucumber. Chris Burke, my technician was prompt, courteous, and informative about diagnosing the problem and discussing repair options. I even received a picture with a picture of Chris as he was on his way to my home. Thank goodness for Chris and John Owens Services. I would definitely use their services again.

    - Colleen C.

  • So glad we chose John Owens services for our plumbing and heating work
    I'm extremely pleased with the service and workmanship of John Owens crew. Grateful to Cesar and Ramiro for their hard work on our new radiant heat installation, spending hours and days under our home in a three-foot crawl space l, always emerging with a smile on their face. John Owens walked the project before we began to explain the process of installing radiant heat, the mechanics of the system, as well as understand our needs. He also escalated our schedule for inspections and was responsive to unforeseen conditions. He called throughout to be sure we had what we needed and all was coming together. I'm so glad we chose John Owens services for our plumbing and heating work. Special shout out to Cesar and Ramiro for their smiles and "no problem" attitudes.

    - Beth C.

  • Super communicative about what he was doing
    A fantastic experience with Alex, Randy, Tracy and the team at John Owens services. I got four AC bids to install new AC in our home in Novato and this was the best one-Alex explained thoroughly what we needed, answered my many questions and wasn't too "sales-y" (which was awesome). He talked my husband through doing the electrical (he's an electrician) and they scheduled the install very quickly. In comparison, other area companies came out, schmoozed and then never even got around to sending me a bid. Randy completed the install in two days, was super communicative about what he was doing and was so pleasant with my kids! We had a heater setting issue after the install, JO services had not one but TWO people back in my house before noon the next day to fix it, thanks to Tracy's quick and kind action. Couldn't recommend more highly.

    - Katie T.

  • Definitely will be calling the John Owens Gang for future projects
    I knew I had a bit of an unusual water heater problem in an old old house I use for my office, so when I talked to John Owens Services folks on the phone, I had some trepidations. The two or three different dispatch people who answered the phone were calm and pretty knowledgeable. When they didn't know, they would confer with someone in their office and get an answer. Their computerized dispatch system sent a text to me 10 minutes before his arrival and had a picture of the technician, which I thought was a reassuring and friendly touch. Thus when technician Randy arrived, I knew him on sight. I was amazed at how this small detail got the interaction off to a good start. I knew beforehand that the part needed would likely be a special order with an unknown delay. Randy said he could try a workaround that might work if I was willing. He was very clear about costs, gave a quote and answered a couple of questions I had. The workaround worked, and the house was immediately back in business with hot water! It cost exactly what he said, and he was done ahead of time. Well done, Randy! You are a valuable asset to your company. We definitely will be calling the John Owens Gang for future projects (radiant or solar heating?) at our home, as well.

    - Robert H.

  • Efficient and friendly service

    My heater broke right before Christmas and all the repair places were already closed. I left multiple messages at different companies and John Owens Services got back to me right after Christmas, had a repairman out the same day, and got the part and had it repaired within another 24 hours. Efficient and friendly service!

    - Claire T.

  • Professional and helpful in quickly diagnosing and repairing the unit

    I'm called John Owens Services after my boiler, which runs my radiant heating, wen out on Christmas night. I called the next morning and Tim showed up the same day and repaired the boiler. He was professional and helpful in quickly diagnosing and repairing the unit. I plan on using them again the install a new upgraded and much more efficient heater soon (while the old one now runs fine it's very old and inefficient). I highly recommend John Owens Services. Ask for Tim if he's available!

    - Jeff S.

  • Fair pricing and very courteous and professional

    They have been out twice now on my 62-year-old furnace in the last couple of years. Discussed alternatives. No hard sell for a new one. Decided on another fix and repair was done in a fast and efficient manner. Fair pricing. Very courteous and professional. Will definitely be using them when it is time for a new one!

    - Douglas M.

  • To say I was impressed is an understatement

    I have a very complex radiant heating system that had multiple issues. I was impressed with Owens services from the moment I placed my first call for service on Saturday morning with the office. Within 10 minutes John Owens called me back and asked me questions about my system. He was familiar with the equipment and he reassured me that he was capable of resolving my situation, John arrived about an hour later, in short order he diagnosed the problem as the control unit (System Computer) and a defective aquastat. The control was fifteen years old and a direct replacement was unavailable. John found a new controller that would work for my system, traced all the various components hooked up the new controller, tested and made sure that every heating zone worked (Nine zones) and our hot water heater was working correctly. To say I was impressed is an understatement, I wouldn't hesitate recommending John and the whole staff at Owens Services. I'll certainly be calling them in the future!

    - Jason P.

  • Very flexible and always willing to find solutions to problems
    John and his team installed a complete radiant heat and hot water boiler for my new construction project. The system is great!. He was very knowledgeable and helped design a system that worked for my house and the needs of my family. He provided options to save money and energy. John and his team are very professional. I received a text message letting me know every time John and his team would arrive. John was very flexible and always willing to find solutions to problems. He never complained about the work that other contractors did that made his work more complicated. John was by far the best experience of my entire new construction project. I would recommend John and his team for any plumbing, heating or HVAC project.

    - David P.